Terms of Service

 
Please review the terms of service upon making your reservations

Shared Ride (Shuttle)

  • Reservations required at least 48 hours in advanced to guarantee price and time availability
  • Prices and door to door service are those indicated in service and rates pages and prices and pick up locations from other areas may vary.
  • Schedules for pick up will be assigned the evening before travel and pick up time will vary slightly from posted schedule according to location. Return time from Newark/JFK Airport may vary up to an hour from posted times to allow for arrival or baggage retrieval of other travelers.   
  • All efforts are made to maintain a timely schedule, However, Super Trans will not be responsible for any delays resulting from traffic issues, severe weather or mechanical difficulties.  Passengers are urged to allow extra amount of time before departure.
  • Luggage are restricted to 2 suitcases (not exceeding 27”x18”x10” in size and no more than 50 lb each) and 1 small carryon bag.  No bulky items, animals or boxes will be transported without prior arrangement.
  • Car seats must be provided when traveling along with children 3 years old or less. Children under 16 years old must be accompanied by other responsible adult.
  • No smoking or alcohol drinks are allowed during travel on our shuttles. Rest area stops are available upon request.
  • Returning passengers must provide correct date, time and flight information of return. This information is recorded on  the return voucher portion given to every traveling party. Passengers need to review return voucher and notify our office if any correction needs to be made.  Reserved but unexpected arrivals will be accommodated upon availability. No show passengers will be cancelled without refund.
  • Delayed arrival will be accommodated upon availability on following shuttles. 
  • Prices and schedules are subject to change without notice
  • Cancellations of prepaid reservations must be made at least 48 hours in advance for full refund. Fares are refunded in case of flight cancellation with proof. If flights are delayed till after our last shuttle service of the day from any airport, then the fare will be refundable less $25 reservation fee or a future credit will be issued for a similar and equal service will be offered which will be valid for one year from original service date.
  •  Driver tips are not included in the fare but left to customer generosity. (Average rate is %15).      
  • Super Trans reserve the right to sublet any transportation reservation to other carrier in case of emergency.  

  Non-Shared Ride (Private) 

  • Reservations required at least 48 hours in advanced to guarantee price and time availability
  • At least %50 of total fare deposit is required when reservation is placed. 
  • All efforts are made to maintain a timely schedule, However, Super Trans will not be responsible for any delays resulting from traffic, weather or mechanical difficulties.
  • Delayed Private arrivals are subject to waiting time charges [first hour – no charge, every additional hour will be at $40 per hour delaying time]
  • Prices and schedules are subject to change without notice Full refund of prepaid fare is available with at least 48 hours advance notice, due to flight cancellations or with inability to travel due to serious illness.
  • 18% gratuity will be added to total fare.
  • $250 cash deposit is required for limos and buses booked for bachelor/bachelorette party, weddings, birthday party or any group transfer for vehicle interior damage and it is refundable at the end of the service.  
  • Super Trans reserve the right to sublet any transportation reservation to other carrier in case of emergency. 
                             
                                                  


 

 
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